Terms of Service

1. Introduction

Welcome to Continum ("we," "us," "our").

These Terms of Service ("Terms") govern your access to and use of our website https://continum.co (the "Site") and all related services, products, and technology platforms (collectively, the "Services").

By using or accessing our Services, you agree to be bound by these Terms and our Privacy Policy and Cookie Policy.

If you do not agree, please do not use our Services.

2. Our Services

Continum provides global clients with services including but not limited to:

• AI-driven software and product innovation,
• Security compliance implementation (e.g., SOC 2, ISO 27001 readiness),
• AI and product consulting, and
• Dedicated technical and compliance teams for startups and enterprises.

These Terms apply to all visitors, clients, and users of our Site and Services.

3. Eligibility

To use our Services, you must:

• Be at least 18 years old (or the legal age of majority in your jurisdiction);
• Have the legal authority to enter into a binding agreement; and
• Use the Services in accordance with all applicable laws and these Terms.

By using the Services, you confirm that you meet these requirements.

4. Engagements and Scope

4.1. Custom Engagements

Each project, consulting engagement, or service request is governed by a proposal, statement of work (SOW), or service order specifying scope, fees, deliverables, and timelines.

4.2. Platform Access

Certain Services may be provided through digital tools or dashboards. Access to these platforms is conditional upon compliance with these Terms.

4.3. Service Disclaimer

We make reasonable efforts to deliver quality outcomes but do not guarantee specific commercial results, timelines, or performance metrics.

5. User Accounts

If you create an account, you agree to:

• Provide accurate and complete information;
• Keep your login credentials confidential; and
• Notify us immediately of any unauthorized access or breach.

You are solely responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Fees and Payment

6.1. Pricing and Invoicing

Fees for our Services are outlined in the applicable proposal, contract, or invoice. All prices are in U.S. dollars (USD) unless otherwise stated.

6.2. Payments

• Payments are due as specified in the relevant agreement or invoice.
• Late payments may incur interest or suspension of Services.
• Fees are generally non-refundable, except as explicitly stated in writing.

6.3. Payment Processors

We use secure third-party processors such as Dodo Payments or LemonSqueezy. By submitting payment details, you agree to their respective terms and privacy practices.

7. Intellectual Property

7.1. Ownership

All content, code, trademarks, and materials within our Services are owned or licensed by Continum. You may not copy, distribute, modify, or reverse-engineer any portion without written consent.

7.2. Client Deliverables

Unless otherwise agreed, you will own final project deliverables once all payments have been made. Continum retains rights to pre-existing intellectual property, tools, and methodologies used to create deliverables.

7.3. Feedback

Any suggestions or feedback you share may be freely used by Continum without obligation or compensation.

8. Acceptable Use

You agree not to:

• Use the Services for illegal, harmful, or fraudulent activities;
• Upload or transmit malicious code or viruses;
• Interfere with our systems or networks;
• Infringe on any intellectual property or data-privacy rights; or
• Use automated systems to scrape or extract data from the Site.

Violation of this policy may result in termination, legal action, and loss of access.

9. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary or non-public information disclosed during the course of the relationship.

Confidential information may only be used for the purpose of fulfilling contractual obligations and may not be shared with third parties without consent.

10. Data Protection & Privacy

Your personal information is processed according to our Privacy Policy.

By using our Services, you consent to the collection and processing of data in accordance with that policy.

Where you provide us with personal data belonging to others (e.g., employees or customers), you represent that you have obtained the necessary permissions and are compliant with applicable data-protection laws.

10.1. Automated Policy Intake

Certain compliance workflows allow you to submit or import the URL of your publicly available privacy policy or similar legal documentation. By submitting such URLs, you authorize Continum to retrieve the referenced page—including through automated means—and process the resulting content solely to deliver compliance scans, benchmarking, and advisory insights.

Continum may analyse, cache short-term, and transform the retrieved content in order to map applicable legal requirements (e.g., GDPR, HIPAA, SOC 2, ISO/IEC 27001) and recommend remediation actions. We do not claim ownership of customer-provided policies. You remain responsible for ensuring the accuracy, completeness, and lawfulness of any documentation supplied, and for obtaining necessary permissions to provide that documentation to Continum.

10.2. Customer Responsibilities

You must ensure that policy URLs or other legal documents submitted through the Services do not include confidential, classified, or export-restricted information. If sensitive data is inadvertently shared, you must notify Continum promptly so that we can assist with remediation or deletion.

Continum reserves the right to discard submitted content that is malicious, unlawful, or unrelated to the requested compliance evaluation.

21. Compliance Tooling Disclosures

Continum's compliance suite includes automated controls testing, evidence gathering, policy comparison, and jurisdiction-specific readiness checks. Assessments are generated from the materials you provide, publicly available data, and internal rule libraries curated by Continum. These outputs are advisory in nature and do not constitute legal advice. You are responsible for confirming the applicability of recommendations and for engaging qualified legal counsel where appropriate.

Continum may aggregate anonymized metrics (for example, control gap counts or remediation timelines) to improve our services, provided such aggregation does not disclose any customer-identifiable information.

Any beta features or experimental compliance tooling are provided "as is" without warranty, may change without notice, and may be subject to additional usage conditions communicated within the interface or applicable statement of work.

11. Third-Party Services

Our Site may contain links or integrations to third-party websites and APIs.

We do not control or endorse these third parties and are not responsible for their content or conduct. Your use of third-party services is at your own risk and subject to their terms.

12. Disclaimers

The Services are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee uninterrupted access, error-free operation, or that our Services are entirely secure or free of defects.

13. Limitation of Liability

To the fullest extent permitted by law:

• Continum shall not be liable for any indirect, incidental, consequential, or punitive damages (including loss of profits, revenue, data, or goodwill) arising from or related to your use of our Services.
• Our total cumulative liability shall not exceed the total amount paid by you for the Services giving rise to the claim in the three (3) months preceding the event.

14. Indemnification

You agree to indemnify and hold harmless Continum, its directors, employees, and affiliates from any claims, losses, or liabilities arising from:

• Your use of the Services,
• Your breach of these Terms, or
• Your violation of any applicable law or third-party rights.

15. Termination

We may suspend or terminate your access to the Services if:

• You breach these Terms,
• Payment obligations are not fulfilled,
• Required by law, or
• We discontinue the Services.

Upon termination, your right to access the Services ceases immediately.

Provisions related to confidentiality, intellectual property, and limitation of liability will continue to apply.

16. Modifications

We may update or revise these Terms from time to time.

The updated Terms will be posted on our Site with a new "Last Updated" date.

Your continued use of the Services constitutes acceptance of the revised Terms.

17. Governing Law and Arbitration

17.1. Governing Law

These Terms, and any disputes arising from or relating to them, shall be governed by and construed in accordance with the laws of the Republic of Rwanda, without regard to conflict-of-law principles of any jurisdiction.

17.2. Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall be resolved exclusively through arbitration in accordance with the Arbitration and Conciliation Act of Rwanda (Law No. 005/2008) and its subsequent amendments.

• The arbitration shall be conducted in Kigali, Rwanda.
• The proceedings shall be conducted in English.
• The arbitral tribunal shall consist of one (1) arbitrator appointed in accordance with the rules of the Rwanda Arbitration Centre (RAC).
• The decision of the arbitrator shall be final and binding on both parties.
• Each party shall bear its own costs unless otherwise determined by the arbitrator.

17.3. Injunctive Relief

Nothing in this clause prevents either party from seeking temporary or injunctive relief in a competent court in Rwanda, where necessary to protect its rights pending the outcome of arbitration.

18. Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, acts of government, internet failures, or labor disputes.

19. Entire Agreement

These Terms, together with any separate service agreements, proposals, and our Privacy and Cookie Policies, constitute the entire agreement between you and Continum, superseding all prior communications and understandings.

20. Contact Us

For questions or concerns about these Terms, please contact us at: